FAQ

How do I send you my artwork?

You can upload your artwork to us when you complete your order.

Artwork that is very large can be forwarded to us using file transfer sites such as We Transfer which allows up to 2GB to be uploaded for free. Send your artwork to us at info@infinitiprint.co.uk

What type of file formats do you accept?

We prefer PDF. Most applications will let you Save As or Export a PDF file. This is optimum for printing.

For more information please see out Artwork Guide.

I have already sent you my artwork, but I just noticed a mistake. What should I do?

Call us immediately on 01482 831816. If we have not started production of your print, we will put it on hold so you can send through new artwork. If production has already started, or in the worst case if it has been completed and we need to repeat part of the production process, or reprint, there will be additional charges up to the full price of the order.

We urge you to ensure your artwork is correct before sending to us. 

Will you check my artwork?

Yes, we will run a pre-flight check to ensure it’s the correct size, quality, position, and we’ll check for print issues such as trapping, bleed, and fonts. We recommend you read our Artwork Guide before sending your artwork to avoid some of the common pitfalls. Please note we do not check the CONTENT of your artwork, such as spelling mistakes.

Can I have a hard copy proof?

Yes, although this would incur an extra charge. Please contact us if you wish to receive a hard copy proof.

I don’t have any artwork, can you create it for me?

Yes, we offer a full design service on all of our products. Some products have a design price online, just select “I need artwork” from the drop down. If there isn’t an online option for design on the product you have chosen, get in touch with us so and we can help you with your design and provide a price based on your requirements.

Can I speak to someone for advice?

Yes, just call us on 01482 831816, we’d love to talk to you. 

I want to change some of the spec on a product, how much will it cost?

You may find that our web specifications don’t quite match your requirements, in which case we will provide you with a bespoke quotation. Call us on 01482 831816 or email info@infinitiprint.co.uk with your spec, and we will send you an estimate.

I need my printing really quickly, is there a next day service?

It would depend on the type of product. We can offer some smaller digital work on a next day basis. Any we offer Same Day on mailing postcards and LLE products, as long as we receive artwork by 11am.

If you’re in a hurry, please call us on 01482 831816 and talk to us about the options available.

I’m worried about sending you my data, will it be safe?

Yes, don’t worry. We ask that you send your data along with your artwork via our secure upload within this web site. We do not recommend sending data via email.

Once it’s with us, it is stored on our secure servers for the duration of the production of your print, and then for 14 days after, in case of query. At that point it is destroyed. Limited personnel have access to your data files and they are processed in a secure area. 

In addition, any spoils which include your data are securely shredded.

Do you supply mailing lists?

Yes we can supply B2B mailing lists. We do not offer consumer lists. Simply supply us with your target audiences (business types) and area. You can refine your data to include target turnover or number of staff to further enhance the effectiveness of your mailing. Call us on 01482 831816 to talk about your requirements.